Republic of Mauritius
The minimum age requirement is 15 years old.
The following groups of users are eligible to apply for MauPass:
Launched in December 2020, MauPass allows users to access hundreds of government services easily and securely online.
Refer to our Instructional Guides for step-by-step instructions on how to register for a MauPass account and set up your 2FA.
There are dedicated counters at Mauritius Post offices island-wide to assist you on the following:
If you are visiting a MauPass counter, please bring these documents for verification purposes:
For Mauritius Citizens:
NIC or Mauritius Passport or Mauritius Driving Licence
You are strictly not allowed to authorise another person to request/reset your MauPass on your behalf.
On personal computers, you may access MauPass using these browsers:
On mobile operating systems, you may access MauPass using these browsers:
1. Check that you fulfil the following eligibility requirements:
2. To register for a MauPass account:
Visit the Homepage Select 'Register'. Upon successful registration, your MauPass password will be mailed to your email address
If you need on-site assistance, there are dedicated counters at Mauritius Post offices island-wide.
1. Check that you fulfil the following eligibility requirements:
2. To register for a MauPass account:
Visit the Homepage Select 'Register'. Upon successful registration, your MauPass password will be mailed to your email address
You can chat with our helpdesk through the online Chat facility or visit the Helpdesk Website on https://helpdesk.govmu.org to log a ticket.
This is an additional security feature to confirm your identity and prevent any unauthorised access to your MauPass account. If you cannot read the verification code, select the 'Refresh Image' beside the verification code to generate a new code.
To ensure security, only one mobile number can be registered to one MauPass account at any time.
If you want to use this mobile number for your MauPass account, please visit the Helpdesk Website on https://helpdesk.govmu.org to log a ticket.
You can download the MauPass mobile application from Google Play Store, Apple App store and Huawei App Gallery and perform an e-KYC by taking a selfie and taking a photo of your new Biometric Identity card or Passport. Update the app if you are using old versions. The mobile app will confirm your identity and will activate 2FA on your profile.
You can also visit the nearest Mauritius Post office with your National Identity Card to activate 2FA for your account.
If you are a physically challenged Mauritian or cannot use the MauPass mobile app, please visit the Helpdesk Website on https://helpdesk.govmu.org to log a ticket.
To better protect your personal data, you can choose to set up SMS, Email or Mobile Authenticator 2FA
You can have more than one mode of 2FA. Upon login, you will be offered to select which method you want to use for that session
For Mobile Authenticator App, click here to download the app from App Store, here for Play Store or here from our Government Portal
You can download and install the MauPass mobile app from Google Play Store, Apple App Store or Huawei App Gallery and press on the Activate 2FA button to do eKYC to activate 2FA on your MauPass account. Update the app if you are using old versions.
MauPass Two-Factor Authentication (MauPass 2FA) helps to better protect your personal data. There are two steps in this security process.
If you are logging in with username and password:
You need MauPass 2FA to perform government digital transactions that involve sensitive information, such as filing taxes.(List of services will be updated)
You can download and install the MauPass mobile app from Google Play Store, Apple App Store or Huawei App Gallery and press on the Activate 2FA button to do eKYC to activate 2FA on your MauPass account. Update the app if you are using old versions.
MauPass mobile app is a mobile application that is available on iOS and Android operating systems. You can use it to get a One-Time Password (OTP) whenever a user needs to be authenticated via 2FA.
Yes! MauPass mobile app is free. All you need is a smartphone and internet connection to log in to government digital services, even when you are overseas.
No, you can still choose to use your existing MauPass 2FA mode(s), such as SMS 2FA or Email.
You will require your smart phone, an internet connection, and a registered MauPass account.
You can download the MauPass mobile app app from the App Store for Apple iOS devices, Google Play Store for Android devices or from Huawei App Gallery for Huawei devices. Update the app if you are using old versions.
You can request OTP through email or SMS.
Visit the Helpdesk Website on https://helpdesk.govmu.org to log a ticket.
Please refer to the App Store description or Play Store description for the OS versions supported by MauPass.
Click on the 'Forget Password' link in the Login Page. You will receive an email (if you do not have 2FA) or an OTP if you have 2FA. You can also visit the Helpdesk Website on https://helpdesk.govmu.org to log a ticket.
Having a strong password is essential to keeping your MauPass account safe.
Your MauPass password should meet the following conditions:
You are advised not to use a password that can be easily guessed, such as your contact number, date of birth, identity card number or family member's name.
If you have not logged into your MauPass account for a prolonged period of time, your account will be listed as dormant. This is part of the security measures in place to protect users' account and personal data.
How does the user reset the password?
Please visit the Helpdesk Website on https://helpdesk.govmu.org to log a ticket.
Please try again after 5 minutes, as the mobile network may be congested. If you are still unable to receive One-Time Passwords, please visit the Helpdesk Website on https://helpdesk.govmu.org to log a ticket.
If you did not receive your One-Time Password (OTP) within one minute, select 'Resend OTP' to request a new OTP.
MauPass supports local Mauritian numbers only. If you are overseas then you can request your OTPs through Email or through the MauPass mobile app which can be downloaded from Google Play Store, Apple App store or Huawei App Gallery. Update the app if you are using old versions.
MauPass supports local Mauritian numbers only. If you are overseas then you can request your OTPs through Email or through the MauPass mobile app which can be downloaded from Google Play Store, Apple App store or Huawei App Gallery. Update the app if you are using old versions.
Here are some tips for you:
There is a chance that someone has your MauPass username and password, and is trying to log into your account. However, with MauPass 2FA, your account is protected. The hacker needs to have the OTP you received to be able to login to perform transactions involving sensitive data.
But we strongly advise you to take the following actions:
Reset your MauPass password immediately to prevent unauthorised access to your account.
If you suspect that your MauPass account has been compromised, we strongly advise you to take the following actions:
If you are logging into MauPass on a public computer:
Your account has already been migrated and an email was sent to you. Please check your mailbox and click the green 'Verify' button or the Email confirmation link to activate your account. You will be asked to create a new password.
If you did not receive an activation email, go to the Homepage, click on Account activation. Enter your email address and click on Submit button.
Check you Spam/Junk folder in your mailbox.
Note that if your First Name, Surname and National Identity Number was incorrect in your account on the Government portal, then your account has not been migrated to MauPass. You will need to register/create a new account on MauPass.
In case you are unable to access your mailbox, kindly visit the Helpdesk Website on https://helpdesk.govmu.org to log a ticket.
If you did not receive an activation email, go to the Homepage, click on Account activation. Enter your email address and click on Submit button.
Check you Spam/Junk folder in your mailbox.
Scroll To Top
